/* Farben aus dem Logo der Anwendertage: Anthrazit, Rot der Pfeile, grau-blauer Verlauf */
:root {
  --ink: #333;
  --muted: #66707a;
  --line: #d5dde4;
  --bg: #e9edf1;
  --card: #fff;
  --red: #e01f24;
  --red-dark: #b5161b;
  --head-top: #f1f3f6;
  --head-bottom: #d5dde4;
  --ok: #2e7d4f;
  --warn: #b26a00;
  --info: #2f5d8a;
  --radius: 10px;
  color-scheme: light;
}

* {
  box-sizing: border-box;
}

/* hidden muss auch gegen display: flex gewinnen */
[hidden] {
  display: none !important;
}

body {
  margin: 0;
  font-family: "Segoe UI", system-ui, -apple-system, Roboto, Helvetica, Arial, sans-serif;
  font-size: 15px;
  line-height: 1.45;
  color: var(--ink);
  background: var(--bg);
}

a {
  color: var(--info);
}

h1,
h2,
h3 {
  line-height: 1.2;
  margin: 0 0 12px;
}
h1 {
  font-size: 22px;
}
h2 {
  font-size: 17px;
}
h3 {
  font-size: 14px;
  text-transform: uppercase;
  letter-spacing: 0.04em;
  color: var(--muted);
}

/* Kopfzeile im Verlauf des Logos, damit das Logo nahtlos sitzt */
.topbar {
  display: flex;
  align-items: center;
  gap: 24px;
  padding: 0 24px;
  height: 72px;
  background: linear-gradient(var(--head-top), var(--head-bottom));
  border-bottom: 3px solid var(--red);
  position: sticky;
  top: 0;
  z-index: 10;
}
.brand {
  display: flex;
  align-items: center;
  gap: 16px;
  text-decoration: none;
  color: var(--ink);
}
.brand img {
  height: 66px;
  width: auto;
  display: block;
}
.brand-title {
  font-weight: 600;
  font-size: 18px;
  padding-left: 16px;
  border-left: 2px solid var(--line);
  white-space: nowrap;
}
.nav {
  display: flex;
  gap: 4px;
}
.nav a {
  padding: 8px 12px;
  border-radius: 8px;
  color: var(--ink);
  text-decoration: none;
  font-weight: 500;
}
.nav a:hover,
.nav a.active {
  background: rgba(255, 255, 255, 0.7);
}
.nav a.active {
  color: var(--red-dark);
}
.user {
  margin-left: auto;
  display: flex;
  gap: 12px;
  align-items: center;
  color: var(--muted);
}

main {
  max-width: 1200px;
  margin: 0 auto;
  padding: 24px;
}

.card {
  background: var(--card);
  border: 1px solid var(--line);
  border-radius: var(--radius);
  padding: 20px;
}

.button,
button {
  font: inherit;
  cursor: pointer;
}
.button {
  display: inline-block;
  background: var(--red);
  color: #fff;
  border: 0;
  border-radius: 8px;
  padding: 9px 16px;
  font-weight: 600;
  text-decoration: none;
}
.button:hover {
  background: var(--red-dark);
}
.button.secondary {
  background: #fff;
  color: var(--ink);
  border: 1px solid var(--line);
}
.button.secondary:hover {
  background: var(--bg);
}
button.link {
  background: none;
  border: 0;
  padding: 0;
  color: var(--info);
  text-decoration: underline;
}

input,
select,
textarea {
  font: inherit;
  color: inherit;
  width: 100%;
  padding: 8px 10px;
  border: 1px solid var(--line);
  border-radius: 8px;
  background: #fff;
}
textarea {
  min-height: 120px;
  resize: vertical;
}
input:focus,
select:focus,
textarea:focus {
  outline: 2px solid rgba(224, 31, 36, 0.25);
  border-color: var(--red);
}
label {
  display: block;
  font-weight: 500;
  margin-bottom: 12px;
}
label > input,
label > select,
label > textarea {
  margin-top: 4px;
  font-weight: 400;
}
label.check {
  display: flex;
  gap: 8px;
  align-items: center;
  font-weight: 400;
}
label.check input {
  width: auto;
  margin: 0;
}

.error {
  background: #fdecec;
  border: 1px solid #f5c2c3;
  color: var(--red-dark);
  border-radius: 8px;
  padding: 10px 12px;
}
.notice {
  background: #eef4fa;
  border: 1px solid #cddcec;
  border-radius: 8px;
  padding: 10px 12px;
}
.empty,
.loading {
  color: var(--muted);
  font-style: italic;
  padding: 12px 0;
}

/* Anmeldung */
.login {
  max-width: 860px;
  margin: 24px auto;
  text-align: center;
}
.login-logo {
  width: min(420px, 90%);
  height: auto;
  border-radius: var(--radius);
  margin-bottom: 24px;
  box-shadow: 0 2px 12px rgba(51, 51, 51, 0.12);
}
.login-grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 20px;
  text-align: left;
}
.login-grid .card {
  display: flex;
  flex-direction: column;
}
.login-grid .card .button {
  margin-top: auto;
  align-self: flex-start;
}
.login .error {
  margin-bottom: 16px;
}

/* Ticketliste */
.toolbar {
  display: flex;
  flex-wrap: wrap;
  gap: 12px;
  align-items: center;
  margin-bottom: 16px;
}
.toolbar input[type="search"] {
  max-width: 280px;
}
.toolbar select {
  width: auto;
}
.chips {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
}
.chip {
  border: 1px solid var(--line);
  background: #fff;
  border-radius: 999px;
  padding: 4px 12px;
  font-size: 13px;
}
.chip.active {
  background: var(--ink);
  border-color: var(--ink);
  color: #fff;
}
.toolbar .spacer {
  flex: 1;
}

table.tickets {
  width: 100%;
  border-collapse: collapse;
  background: var(--card);
  border: 1px solid var(--line);
  border-radius: var(--radius);
  overflow: hidden;
}
.tickets th,
.tickets td {
  text-align: left;
  padding: 10px 12px;
  border-bottom: 1px solid var(--bg);
  vertical-align: top;
}
.tickets th {
  font-size: 12px;
  text-transform: uppercase;
  letter-spacing: 0.04em;
  color: var(--muted);
  background: #f7f9fb;
}
.tickets tbody tr {
  cursor: pointer;
}
.tickets tbody tr:hover {
  background: #f7f9fb;
}
.tickets .nr {
  font-variant-numeric: tabular-nums;
  white-space: nowrap;
  color: var(--muted);
}
.tickets .betreff a {
  color: var(--ink);
  font-weight: 600;
  text-decoration: none;
}
.sub {
  color: var(--muted);
  font-size: 13px;
}
.overdue {
  color: var(--red-dark);
  font-weight: 600;
}

.badge {
  display: inline-block;
  border-radius: 999px;
  padding: 1px 9px;
  font-size: 12px;
  font-weight: 600;
  white-space: nowrap;
  background: var(--bg);
}
.badge.s-neu {
  background: #fdecec;
  color: var(--red-dark);
}
.badge.s-in-bearbeitung {
  background: #eef4fa;
  color: var(--info);
}
.badge.s-wartet-auf-kunde {
  background: #fff4e0;
  color: var(--warn);
}
.badge.s-geloest,
.badge.s-geschlossen {
  background: #e8f4ec;
  color: var(--ok);
}
.badge.p-hoch {
  background: #fff4e0;
  color: var(--warn);
}
.badge.p-kritisch {
  background: var(--red);
  color: #fff;
}
.badge.intern {
  background: #333;
  color: #fff;
}

/* Ticket */
.breadcrumb {
  margin-bottom: 12px;
  color: var(--muted);
}
.detail {
  display: grid;
  grid-template-columns: minmax(0, 1fr) 340px;
  gap: 20px;
  align-items: start;
}
.detail > * {
  min-width: 0;
}
.ticket-head .meta {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  align-items: center;
  margin-bottom: 8px;
}
.body {
  overflow-wrap: anywhere;
}
.body img {
  max-width: 100%;
  height: auto;
}
.body pre {
  white-space: pre-wrap;
  background: #f7f9fb;
  border-radius: 8px;
  padding: 10px;
  font-size: 13px;
}
.body p:first-child {
  margin-top: 0;
}
.body p:last-child {
  margin-bottom: 0;
}
.side {
  display: flex;
  flex-direction: column;
  gap: 16px;
}
dl.facts {
  display: grid;
  grid-template-columns: 110px minmax(0, 1fr);
  gap: 6px 12px;
  margin: 0;
}
.facts dt {
  color: var(--muted);
}
.facts dd {
  margin: 0;
  overflow-wrap: anywhere;
}

.thread {
  display: flex;
  flex-direction: column;
  gap: 12px;
  margin-top: 20px;
}
.comment {
  background: var(--card);
  border: 1px solid var(--line);
  border-left: 4px solid var(--line);
  border-radius: var(--radius);
  padding: 12px 16px;
}
.comment.intern {
  border-left-color: var(--ink);
  background: #fafafa;
}
.comment.extern {
  border-left-color: var(--red);
}
.comment header {
  display: flex;
  gap: 8px;
  align-items: center;
  margin-bottom: 6px;
  font-size: 13px;
  color: var(--muted);
}
.comment header strong {
  color: var(--ink);
}
.reply {
  margin-top: 16px;
}
.reply .actions,
.form-actions {
  display: flex;
  gap: 12px;
  align-items: center;
  justify-content: space-between;
}

.form-grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 0 16px;
}
.form-grid .full {
  grid-column: 1 / -1;
}

/* Kunden-Logins */
.firma {
  margin-bottom: 16px;
}
.kontakt-row {
  display: grid;
  grid-template-columns: minmax(0, 1fr) 160px minmax(0, 300px);
  gap: 12px;
  align-items: center;
  padding: 10px 0;
  border-top: 1px solid var(--bg);
}
.kontakt-row form {
  display: flex;
  gap: 8px;
}
.kontakt-row input {
  padding: 6px 8px;
}
.kontakt-row .button {
  padding: 6px 12px;
}
.ok {
  color: var(--ok);
  font-weight: 600;
}

.toast {
  position: fixed;
  bottom: 20px;
  right: 20px;
  background: var(--ink);
  color: #fff;
  padding: 10px 16px;
  border-radius: 8px;
  box-shadow: 0 4px 16px rgba(0, 0, 0, 0.2);
}

@media (max-width: 860px) {
  .topbar {
    height: auto;
    flex-wrap: wrap;
    padding: 8px 16px;
    gap: 8px 16px;
  }
  .brand img {
    height: 48px;
  }
  .brand-title {
    display: none;
  }
  main {
    padding: 16px;
  }
  .login-grid,
  .detail,
  .form-grid {
    grid-template-columns: 1fr;
  }
  .kontakt-row {
    grid-template-columns: 1fr;
  }
  .tickets .hide-sm {
    display: none;
  }
}

/* Lösungsvorschläge */
.side.sticky {
  position: sticky;
  top: 92px;
}
.vorschlaege {
  border-top: 3px solid var(--red);
}
.vorschlag {
  border-top: 1px solid var(--bg);
  padding: 12px 0;
}
.vorschlag header {
  display: flex;
  flex-wrap: wrap;
  gap: 6px 8px;
  align-items: baseline;
  margin-bottom: 4px;
}
.vorschlag header strong {
  flex: 1 1 100%;
}
.vorschlag p {
  margin: 4px 0;
  white-space: pre-line;
}
.relevanz {
  font-size: 12px;
  color: var(--muted);
}
.vorschlaege .button {
  margin-top: 8px;
}
@media (max-width: 860px) {
  .side.sticky {
    position: static;
  }
}

.login-grid .remember {
  margin: 4px 0 16px;
}
.login-grid .card .remember + .button {
  margin-top: auto;
}